The Junior Fundraising Officer supports the day-to-day operations of FSD’s fundraising department and reports directly to the Fundraising Manager. The role works closely with colleagues across the fundraising, communications and operations teams, and is responsible for maintaining regular contact with donors while contributing to the smooth and efficient running of fundraising activities. Key areas of responsibility include donor relations, donation fulfilment, CRM updates, data processing and logistical support.
The employee manages incoming and outgoing communication with donors by phone, email and mail, prepares and adapts donor communications when needed, and helps ensure that donor records are accurately maintained in the CRM. The role also ensures the timely sending of thank-you communications to donors, responds to donor requests and contributes to strengthening donor loyalty through high-quality service and follow-up.
A significant part of the position focuses on the administrative follow-up of donations and database management. This includes validating daily transactions, reconciling and identifying donations received through different channels, updating and enriching donor records, checking the quality of digital data and ensuring that overall data is correctly reflected in reports and in the CRM. The role also includes archiving donation forms and supporting accurate data handling in line with internal fundraising processes.
The Junior Fundraising Officer also provides logistical and administrative support to fundraising operations. This includes coordinating material requests, organising orders in a cost-effective manner, tracking inventory, monitoring expenses linked to the allocated budget, managing fundraising mail dispatch, and preparing data extracts for internal needs. The role may also support the development of communications and collaterals for agencies.
In collaboration with the Fundraising Manager and the Head of Fundraising, the employee contributes to donor acquisition and retention efforts, including identifying and qualifying potential partners for direct marketing and street fundraising activities, supporting partnership prospecting, preparing outreach materials, monitoring campaign performance, and contributing to the implementation of donor retention and cultivation campaigns. The role also participates in fundraising and communication meetings, reports on relevant KPIs, and supports other fundraising-related activities as required by management.
The position is based at FSD Headquarters in Geneva. Due to the nature of the role, which involves regular handling of sensitive donor data as well as administrative tasks requiring physical presence, no home office is permitted. The role follows office working hours aligned with switchboard coverage and may require flexibility depending on operational needs.
Junior Fundraising Officer
Geneva Headquarters
Full-time
Permanent employee
Job Description
Competencies
Education & Experience
Language Skills
Skills
Interpersonal Skills
Other Requirements
- Bachelor’s degree in marketing, communications, business administration, or a related field
- First professional experience in fundraising, customer relations, administration, or a similar role is an asset
- Experience with CRM systems and database management is a strong advantage
Language Skills
- Fluent in French
- Good command of English and German
- Ability to communicate professionally with donors in all three languages
Skills
- Strong administrative and organisational skills with attention to detail
- Ability to manage and process data accurately (CRM, Excel, databases)
- Good command of Microsoft Office tools (especially Excel)
- Ability to handle multiple tasks and meet deadlines in a structured manner
- Strong writing and editing skills (copywriting), with the ability to produce clear, engaging and donor-oriented communications
Interpersonal Skills
- Strong communication and interpersonal skills
- Customer-oriented mindset with the ability to build and maintain donor relationships
- Proactive, solution-oriented, and adaptable
- Ability to work both independently and as part of a team
- High level of integrity and discretion (especially regarding sensitive donor data)
Other Requirements
- Interest in humanitarian or non-profit sector is an asset
- Ability to work in a fast-paced and multicultural environment
- Swiss work permit or eligibility to work in Switzerland
À propos de nous
La FSD (Fondation suisse de déminage) est une organisation humanitaire non gouvernementale, fondée à Genève en 1997, qui œuvre à la protection des civil·es contre les mines et les restes explosifs de guerre.
Ses équipes localisent et détruisent les munitions explosives, sensibilisent aux dangers des mines et munitions non explosées et apportent un soutien aux victimes d'explosions accidentelles.
Au fil des années, FSD a étendu son champ d’action pour répondre aux besoins les plus urgents des populations affectées par les conflits, en menant également des projets liés à la décontamination environnementale, l'agriculture durable et le renforcement des capacités locales.
Basée à Genève (Suisse), FSD emploie aujourd’hui près de 650 personnes sur quatre continents et a mené des opérations dans plus de 30 pays. Depuis sa création, ses équipes ont neutralisé plus de 1,5 million de munitions explosives, permettant ainsi d’éviter des accidents mortels, de favoriser la reconstruction, de permettre le retour des populations déplacées et de relancer l’agriculture.
L'organisation est certifiée ISO 9001 et détient le label de qualité ZEWO, garantissant une utilisation éthique et efficace des dons.
Ses équipes localisent et détruisent les munitions explosives, sensibilisent aux dangers des mines et munitions non explosées et apportent un soutien aux victimes d'explosions accidentelles.
Au fil des années, FSD a étendu son champ d’action pour répondre aux besoins les plus urgents des populations affectées par les conflits, en menant également des projets liés à la décontamination environnementale, l'agriculture durable et le renforcement des capacités locales.
Basée à Genève (Suisse), FSD emploie aujourd’hui près de 650 personnes sur quatre continents et a mené des opérations dans plus de 30 pays. Depuis sa création, ses équipes ont neutralisé plus de 1,5 million de munitions explosives, permettant ainsi d’éviter des accidents mortels, de favoriser la reconstruction, de permettre le retour des populations déplacées et de relancer l’agriculture.
L'organisation est certifiée ISO 9001 et détient le label de qualité ZEWO, garantissant une utilisation éthique et efficace des dons.