Junior Fundraising Officer

Geneva Headquarters

Full-time

Permanent employee

Job Description

The Junior Fundraising Officer supports the day-to-day operations of FSD’s fundraising department and reports directly to the Fundraising Manager. The role works closely with colleagues across the fundraising, communications and operations teams, and is responsible for maintaining regular contact with donors while contributing to the smooth and efficient running of fundraising activities. Key areas of responsibility include donor relations, donation fulfilment, CRM updates, data processing and logistical support.

The employee manages incoming and outgoing communication with donors by phone, email and mail, prepares and adapts donor communications when needed, and helps ensure that donor records are accurately maintained in the CRM. The role also ensures the timely sending of thank-you communications to donors, responds to donor requests and contributes to strengthening donor loyalty through high-quality service and follow-up.

A significant part of the position focuses on the administrative follow-up of donations and database management. This includes validating daily transactions, reconciling and identifying donations received through different channels, updating and enriching donor records, checking the quality of digital data and ensuring that overall data is correctly reflected in reports and in the CRM. The role also includes archiving donation forms and supporting accurate data handling in line with internal fundraising processes.

The Junior Fundraising Officer also provides logistical and administrative support to fundraising operations. This includes coordinating material requests, organising orders in a cost-effective manner, tracking inventory, monitoring expenses linked to the allocated budget, managing fundraising mail dispatch, and preparing data extracts for internal needs. The role may also support the development of communications and collaterals for agencies.

In collaboration with the Fundraising Manager and the Head of Fundraising, the employee contributes to donor acquisition and retention efforts, including identifying and qualifying potential partners for direct marketing and street fundraising activities, supporting partnership prospecting, preparing outreach materials, monitoring campaign performance, and contributing to the implementation of donor retention and cultivation campaigns. The role also participates in fundraising and communication meetings, reports on relevant KPIs, and supports other fundraising-related activities as required by management.

The position is based at FSD Headquarters in Geneva. Due to the nature of the role, which involves regular handling of sensitive donor data as well as administrative tasks requiring physical presence, no home office is permitted. The role follows office working hours aligned with switchboard coverage and may require flexibility depending on operational needs.

Competencies

Education & Experience

Bachelor’s degree in marketing, communications, business administration, or a related field
First professional experience in fundraising, customer relations, administration, or a similar role is an asset
Experience with CRM systems and database management is a strong advantage

Language Skills

Fluent in French
Good command of English and German
Ability to communicate professionally with donors in all three languages

Skills

Strong administrative and organisational skills with attention to detail
Ability to manage and process data accurately (CRM, Excel, databases)
Good command of Microsoft Office tools (especially Excel)
Ability to handle multiple tasks and meet deadlines in a structured manner
Strong writing and editing skills (copywriting), with the ability to produce clear, engaging and donor-oriented communications

Interpersonal Skills

Strong communication and interpersonal skills
Customer-oriented mindset with the ability to build and maintain donor relationships
Proactive, solution-oriented, and adaptable
Ability to work both independently and as part of a team
High level of integrity and discretion (especially regarding sensitive donor data)

Other Requirements

Interest in humanitarian or non-profit sector is an asset
Ability to work in a fast-paced and multicultural environment
Swiss work permit or eligibility to work in Switzerland

Über uns

FSD (Fondation suisse de déminage) ist eine humanitäre Nichtregierungsorganisation, die 1997 in Genf gegründet wurde und sich dem Schutz von Zivilisten vor Minen und explosiven Kriegshinterlassenschaften widmet.

Ihre Teams finden und zerstören explosive Munition, sensibilisieren betroffene Bevölkerungen für die Risiken von Minen und nicht explodierten Kampfmitteln und unterstützen Opfer von versehentlichen Explosionen.

Im Laufe der Jahre hat FSD ihr Tätigkeitsfeld erweitert, um dringend benötigte humanitäre Maßnahmen in Konflikt- und Nachkriegssituationen anzubieten, darunter Umweltdekontamination, nachhaltige Landwirtschaft und Kapazitätsaufbau.

Die Organisation hat ihren Sitz in Genf (Schweiz) und beschäftigt heute fast 650 Mitarbeiter auf vier Kontinenten. Seit ihrer Gründung hat FSD in über 30 Ländern gearbeitet und mehr als 1,5 Millionen explosive Kampfmittel entschärft. Dies hat dazu beigetragen, Unfälle zu verhindern, Wiederaufbau zu ermöglichen, die Rückkehr vertriebener Familien zu fördern und die Landwirtschaft zu revitalisieren.

FSD ist ISO 9001-zertifiziert und trägt das ZEWO-Qualitätslabel, das eine ethische und effiziente Verwendung von Spenden garantiert.